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Shipping Time and Cost
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Shipping is available worldwide. Shipping rates, as well as available shipping methods, will vary depending upon the size of your order and delivery location. You can use the 'Estimate Your Shipping Costs' feature in your shopping cart to see available options and associated costs. This information will also be presented to you during checkout after you have entered a shipping address.
Orders shipping within the United States should arrive in 10-15 business days.  You will receive an e-mail confirmation from us once it has shipped with tracking information. Please note your order may arrive in separate boxes as we often use different distribution centers; this will NOT increase your shipping charges.

***International Customers***

If you selected standard postal mail for your shipping method, it can take up to 8-10 weeks for delivery. While most customers receive their order within 3-4 weeks, this delivery time frame often depends heavily on the customs clearing process for your particular country. Additionally, the tracking number provided will not produce any results. Unfortunately, once your order leaves our country we have no further shipping information to provide. Please allow a full 10 weeks from the ship date to receive your order before initiating an inquiry.
All packages are shipped from the United States. Please be advised that your local government may assess international trade taxes or customs duties upon package arrival, which are not the responsibility of the Jane Goodall Institute. Contact your local customs office for more information.


Returns/Exchanges & Refunds: 
Returns & Exchanges
Within 30 days of receipt of your order, you may return most items purchased in our store for a full product refund or exchange for a different item/size. Please note S&H is non-refundable unless the product was damaged or the wrong product was sent to you. We will also pay the return shipping if the error was ours. 
If the item you are returning/exchanging was a gift, please enclose the name and e-mail address of the person who sent you the gift along with the reason for the return.


We cannot accept items that are:

  • Returned more than 30 days after their confirmed delivery
  • Not in their original condition and packaging, or are missing parts
  • Media (CD, Cassette, Video, DVD, Software, etc.) that have had the protective plastic wrap damaged or removed or if the security seal is broken

Packing and Sending Your Return: 

1. Pack the items along with the packing slip (receipt) securely in a box. Your order number MUST be included with the return to process your refund or exchange request.
2. Mail the package to:
Jane Goodall Institute Returns
c/o EPI Fulfillment
61 Clark Road North
Battle Creek, MI 49037
We recommend that you use a shipper with delivery confirmation to ensure your package is received and your refund/exchange processed.

Refunds will be made via your original payment method. Credit card refunds will be made within 10 business days of receiving and approving your return. You will see this credit on your credit card statement. Checks will be mailed to the billing address on the original order along with a cover letter specifying the return details. 
We can only refund shipping costs if the return is a result of our error or if the product was received damaged.

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